Delete Your Account

Last updated: October 2026

Your right: You can delete your Graduo account and associated personal data at any time, directly in the app: deletion is immediate. Requests sent by email are handled within 30 days, usually faster.

1. Delete in the app

Open Graduo on iPhone, Android, or the web.
Sign in and open Settings.
At the bottom of Settings, choose Delete my account.
Follow the confirmation steps.
Your data is erased right away, and an automatic check runs again within minutes.

2. Email request

If you cannot access the app, email privacy@graduo.app with subject "Account Deletion Request" and include the email address linked to your account.

3. What is deleted

Firebase Auth account and profile data.
Roadmaps, mini-games, flashcards, mind maps, revision sheets, podcasts, homework sessions, and AI history.
Uploaded documents, OCR images, generated content, progress, XP, and achievements.

4. What may be retained

Data	Retention	Reason
Billing records	Up to 7 years	Tax and accounting obligations
Crash reports	Up to 90 days	Service stability
Usage statistics	Up to 14 months	Linked to a technical identifier that no longer matches any account

5. Subscription cancellation

Important: Deleting your Graduo account does not cancel an active subscription. Cancel it separately in your App Store or Google Play settings; for a subscription taken on the web, write to contact@graduo.app.

6. Children accounts and contact

Parents or legal guardians can request deletion of a child account by writing to privacy@graduo.app with proof of parental authority.

General contact: contact@graduo.app

Support: support@graduo.app

Privacy contact: privacy@graduo.app

Operator: Graduo (entity in formation, France)