Support
We respond within 48 hours, Monday to Friday.
Summary: Get help with Graduo.
Contact us
General contact: contact@graduo.app
Support: support@graduo.app
Privacy contact: privacy@graduo.app
Operator: Graduo (entity in formation, France)
Frequently asked questions
- Sign-in issues: use "Forgot password?" on the login screen, then check spam before contacting support.
- Cancel subscription: manage it in Apple ID or Google Play settings.
- Refunds: Apple and Google handle store refunds; EU withdrawal rights may also apply.
- Missing progress: reopen the app online, then email support with account email and details if still missing.
- Incorrect AI answer: report it with a screenshot so we can improve prompts and safeguards.
- Languages: Graduo supports French, English, Spanish, Portuguese, German, Italian, and Polish.
Report a bug
support@graduo.app
- Device model and OS version.
- Graduo app version.
- Steps to reproduce.
- Screenshot or screen recording if possible.
- Approximate time of the issue.
Privacy concerns
privacy@graduo.app
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